Politica di rimborso

IPTV4ME offers refunds on subscriptions under the conditions set out below. Because our products are digital and delivered instantly, we strongly recommend requesting a trial before purchasing so you can confirm the service works on your setup and network.

When we offer a full refund

• Requests made within 24 hours of purchase are refunded in full.
• If a fault on our side prevents you from watching for more than 72 hours and we cannot resolve it, you may choose a full refund or free additional subscription time as compensation.

When we offer a partial refund

After the first 24 hours, refunds are calculated pro rata against the portion of the subscription already used, and are issued only where the problem was caused by us and could not be fixed within 72 hours. Our support team will contact you in all refund cases.

When we cannot offer a refund

We are unable to refund a subscription where:

• The channel line-up does not match what you expected.
• You have found another provider.
• You decline to apply the troubleshooting steps our support team provides.
• The issue is caused by your own internet connection, device or network setup.
• The subscription credentials have been shared with or resold to others.

How long a refund takes

• Card refunds are normally processed and returned to your bank within 20 to 31 working days.
• In some cases a refund can take up to 90 days to appear. This timeframe is set by the payment processor and the receiving bank, not by us.
• We process every approved refund request as quickly as we can once it is confirmed. The time it then takes to reach your account is outside our control.

Buffering, freezing or channels not working

Our servers are stable, but individual channels can occasionally freeze or drop. This is almost always temporary and our engineers work continuously to resolve such issues. Common causes include:

• Fluctuations in your internet connection.
• A problem with your device, app or setup.
• An outage or throttling at your internet service provider.
• A channel being temporarily down at source.
• Scheduled server maintenance or updates on our side.

If you cannot watch for more than 72 hours because of a problem on our side, we will refund the subscription in full or credit the lost time to your account with additional compensation — whichever you prefer.

How to request a refund

Contact us with your order details and a description of the problem. Please allow our support team a reasonable opportunity to resolve the issue before requesting a refund — most problems are fixed within minutes.

If you have any questions, contact us on WhatsApp (+44 7915 636801) or by email at contact@iptv4me.co.

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Last updated: 15 September 2026